Refund & Cancellation Policy
We want you to be satisfied with what arrives. This policy sets out when an order can be cancelled, what we do about a damaged or incorrect delivery, and how refunds are paid.
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Cancelling before dispatch
You can cancel an order at no cost at any time before it is dispatched — normally within 1–2 business days of ordering. Email info@myxveda.com with your order number and we will cancel it and refund the full amount.
Once an order has been handed to the courier it can no longer be cancelled, but you can still refuse the delivery or raise a return under the section below.
Damaged, incorrect or faulty deliveries
If your order arrives damaged, incomplete, past its expiry date, or is not what you ordered, tell us within 7 days of delivery and we will replace it or refund it in full, including any return shipping.
Please keep the packaging and send us photographs of the parcel and the product — it is the quickest way for us to resolve it, and it helps us raise the matter with the courier.
Unopened products
An unopened product with its seal intact can be returned within 7 days of delivery for a refund of the product price.
We arrange and pay for the return collection, so a return costs you nothing.
We cannot accept a return once a supplement has been opened. These are consumable products taken by mouth, and an opened container cannot be verified or resold safely. This is a food-safety limit, not a restocking charge.
How to raise a request
Email info@myxveda.com with your order number — it looks like MYX-1042 and is on your confirmation email — and tell us what went wrong. We will reply within two business days with what happens next.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay. The money normally reaches you in 5–7 business days once we have approved the refund, though your bank may take a little longer to show it.
We do not issue cash refunds or store credit in place of a refund unless you ask us to.
Failed or duplicate payments
If a payment fails but your bank has still debited you, or you were charged twice for one order, email us with the Razorpay payment reference and we will trace it and return anything we were paid in error. You do not need to have received an order confirmation for us to look into this.